Biomedical Technician

Perform specialized technical tasks involved in the installation, maintenance, servicing, modification, troubleshooting and calibration of a variety of complex diagnostic, therapeutic and other biomedical equipment.

Job Responsibilities:

• Answer and manage incoming calls promptly and professionally. • Greet callers with a courteous and empathetic tone, creating a positive first impression. • Listen attentively to callers' needs and concerns, showing empathy and patience. • Provide accurate information regarding hospital services, appointment availability, and general inquiries. • Schedule, reschedule, and cancel patient appointments as requested, following established protocols. • Verify patient information and insurance details accurately to facilitate appointment scheduling. • Transfer calls to the appropriate departments or personnel when necessary. • Follow established scripts and protocols for handling emergency situations, such as medical emergencies or crisis calls. • Maintain a high level of confidentiality regarding patient information in compliance with healthcare privacy regulations. • Document and record relevant information from each call, including caller details and the nature of the inquiry. • Handle billing inquiries and assist with payment processing when required. • Assist with coordinating communication between patients and healthcare providers, including relaying messages and requests. • Collaborate with other call center agents and hospital staff to ensure seamless patient care coordination. • Stay updated on hospital policies, services, and procedures to provide accurate and up-to-date information. • Adhere to call center metrics and performance standards, including call quality, average handling time, and customer satisfaction targets. • Participate in ongoing training and professional development to enhance communication and customer service skills. Greet callers with a courteous and empathetic tone, creating a positive first impression. 3. Listen attentively to callers' needs and concerns, showing empathy and patience. 4. Provide accurate information regarding hospital services, appointment availability, and general inquiries. 5. Schedule, reschedule, and cancel patient appointments as requested, following established protocols. 6. Verify patient information and insurance details accurately to facilitate appointment scheduling. 7. Transfer calls to the appropriate departments or personnel when necessary. 8. Follow established scripts and protocols for handling emergency situations, such as medical emergencies or crisis calls. 9. Maintain a high level of confidentiality regarding patient information in compliance with healthcare privacy regulations. 10. Document and record relevant information from each call, including caller details and the nature of the inquiry. 11. Handle billing inquiries and assist with payment processing when required. 12. Assist with coordinating communication between patients and healthcare providers, including relaying messages and requests. 13. Collaborate with other call center agents and hospital staff to ensure seamless patient care coordination. 14. Stay updated on hospital policies, services, and procedures to provide accurate and up-to-date information. 15. Adhere to call center metrics and performance standards, including call quality, average handling time, and customer satisfaction targets. 16. Participate in ongoing training and professional development to enhance communication and customer service skills. • Greet callers with a courteous and empathetic tone, creating a positive first impression. 3. Listen attentively to callers' needs and concerns, showing empathy and patience. 4. Provide accurate information regarding hospital services, appointment availability, and general inquiries. 5. Schedule, reschedule, and cancel patient appointments as requested, following established protocols. 6. Verify patient information and insurance details accurately to facilitate appointment scheduling. 7. Transfer calls to the appropriate departments or personnel when necessary. 8. Follow established scripts and protocols for handling emergency situations, such as medical emergencies or crisis calls. 9. Maintain a high level of confidentiality regarding patient information in compliance with healthcare privacy regulations. 10. Document and record relevant information from each call, including caller details and the nature of the inquiry. 11. Handle billing inquiries and assist with payment processing when required. 12. Assist with coordinating communication between patients and healthcare providers, including relaying messages and requests. 13. Collaborate with other call center agents and hospital staff to ensure seamless patient care coordination. 14. Stay updated on hospital policies, services, and procedures to provide accurate and up-to-date information. 15. Adhere to call center metrics and performance standards, including call quality, average handling time, and customer satisfaction targets. 16. Participate in ongoing training and professional development to enhance communication and customer service skills.