IT Technical Support Officer

Responsible for ensuring proper computer operations so that end users can efficiently deliver their work through prioritizing, documenting and actively responding & resolving end user technical support requests with the use of diagnostics and request tracking tools.

Notice Period: 1-2 months

Director/Manager: IT

Report To: IT Manager

Department: Information Technology

Job Responsibilities:

  • Provide first level support for computer software and Clinics technology equipment used.
  • Continuously track and monitor status of information technology systems across primary healthcare center.
  • Respond to incoming calls requesting technical support assistance, and take necessary steps to resolve issues in a timely manner.
  • Coordinate with the IT Technical Support Supervisor on issues assigned to him/her, respond to the incident/problem and apply appropriate resolutions to close the incident/problem in a timely manner.
  • Respond to employees’ emails/calls/TT and other written queries concerning system software and hardware issues, scheduled maintenance, etc.
  • Perform fixes at the desktop\Laptop level, including installation and upgrade of software, conducting file backups, and configuring systems and applications. 
  • Set up and configure desktop computers, Printers, IP Phones, IPTV’s, QMS, peripherals and user accounts, assigning security levels, network access, etc. 
  • Systematically document all requests for technical support assistance including end user identification information, nature of problem, and steps taken to resolve issues.
  • Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions.
  • Coordinate outside contractors or vendors for various services if required.
  • Prioritizes and manages multiple projects simultaneously and follow-up on issues in a timely manner.
  • Undertakes special projects to meet the objectives of the department
  • Performs other related duties as required
  • Work in different shifts.
Job Requirements:

Education and Experience
  • Bachelor Degree in Information Technology, Compute Science or related field is required.
  • Certifications such as A+, Network+, MCP are preferred but not required.
  • 1 to 3 years of experience in providing Technical support.

Job-Specific / Techinal Skills/Literacy
  • Working knowledge of help desk software, databases and remote control\
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Knowledgeable in Hardware, Networking
  • Windows OS ( Windows 7,8 and 10), Servers.
  • Microsoft office Applications.
  • PC\Laptop hardware.
  • PC\Laptop peripherals, including printers.
  • Mobile devices.
  • Proficient in English and Arabic

Other Preferecnces
  • Local candidates with valid and transferable visa in Kuwait

Date Posted:
Employment Status:
Full Time