Home Careers Receptionist

Receptionist

Coordinates the daily administration of doctors, staff, visitors and patient. Performs basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Maintains the organization of a medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families in a compassionate attitude.

Notice Period: 2-3 months

Director/Manager: Customer Service

Report To: Customer Service Supervisor

Department: Administration

Job Responsibilities:

  • Greets and attends to patients in person and over the phone, helps patients in distress by responding to emergencies.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information, collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
  • Updates admission and discharges data and billing information into the designed computer database.
  • Provides day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activity.
  • Maintain confidentiality of all doctor, staff and patients’ information.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Answers all phone calls in a professional and courteous manner.
  • Liaises between medical departments with discretion and professionalism.
  • Communicates medical results to patients under clinical supervision.
  • Completes accurate documentation of patient visits.
 
 
Job Requirements:

Education and Experience
  • Bachelor University Degree in any field or Diploma holder.
  • 1 to 2 years’ experience in similar position

Job-specific/Technical Skills
  • Ability to maintain quality, safety, and/or infection control standards.
  • Knowledge of planning and scheduling techniques.
  • Skill in preparing and maintaining patient records.
  • Excellent Computer Skills, Word processing and/or data entry skills.
  • Ability to interact and communicate with people over the telephone, often in stressful situations.
  • Ability to develop and maintain filing systems.
  • Knowledge of medical billing procedures.
  • Knowledge of the nature and provisions of alternative health insurance plans.
  • Receptionist skills.
  • Excellent interpersonal skills
 
 

Date Posted:
18-12-2023
Location:
Kuwait
Employment Status:
Full Time
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